Privacy Policy
Your privacy matters to us. This policy explains what data we collect, why we collect it, and how we keep it safe.
1. Who We Are
Refinery Casinos UK ("we", "us", "our") operates the website refinerycasinos.co.uk. For the purposes of data protection law, we are the data controller responsible for your personal information. If you have any questions about this policy, contact us at hello@refinerycasinos.co.uk.
2. Information We Collect
Information You Provide
When you contact us via our contact form or email, we collect your name, email address, subject, and message content.
Automatically Collected Data
We may collect IP address, browser type, device information, pages visited, and referral URLs through cookies and analytics tools.
Affiliate Tracking
When you click operator links, tracking parameters (such as gclid) may be passed to partner sites to attribute referrals. We do not receive your gambling account details.
Cookies
We use essential and analytics cookies to improve site performance and understand how visitors use our content. See Section 6 for details.
3. How We Use Your Data
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To improve our website, content, and user experience
- To analyse site traffic and understand audience behaviour
- To attribute affiliate referrals to partner operators
- To comply with legal obligations and protect our legitimate interests
We do not sell your personal data to third parties. We do not send unsolicited marketing emails unless you have explicitly opted in.
4. Legal Basis for Processing
Under UK GDPR, we process your data on the following legal bases:
- Consent — when you submit a contact form or accept non-essential cookies
- Legitimate interests — for analytics, site improvement, and affiliate attribution
- Legal obligation — where required by applicable law or regulation
5. Data Sharing
We may share limited data with trusted third-party service providers who assist us in operating the Site, such as analytics platforms (e.g. Google Analytics) and hosting providers. These providers are contractually bound to process data only on our instructions and in compliance with UK data protection law.
When you click on an operator link and leave our Site, the third-party operator's privacy policy applies to any data they collect. We encourage you to review their policies before registering.
6. Cookies
Cookies are small text files stored on your device. We use the following types:
Essential
Required for the Site to function. Cannot be disabled.
Analytics
Help us understand visitor behaviour and improve content.
Affiliate
Track referrals when you click operator links.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.
7. Data Retention
We retain contact form submissions for up to 12 months unless a longer period is required for legal or regulatory purposes. Analytics data is retained in anonymised or aggregated form. Affiliate tracking data is retained in accordance with our partner agreements, typically up to 30 days.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing activities
- Data portability — receive your data in a structured format
- Withdraw consent at any time where processing is consent-based
To exercise any of these rights, email us at hello@refinerycasinos.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.