Our Rating System Explained

Transparency is the cornerstone of Refinery Casinos. We believe that players deserve to know exactly how we arrive at our rankings. Our multi-layered evaluation process is designed to be as objective as possible, focusing on data-driven metrics rather than subjective opinions.

The Five Pillars of Evaluation

We score every operator across five primary categories:

• Licensing & Security: Mandatory UKGC license check, encryption standards, and data protection policies.
• Fairness & Transparency: Published RTP rates, clear bonus terms, and third-party auditing (e.g., eCOGRA).
• Banking & Payments: Speed of withdrawals, variety of methods, and lack of hidden fees.
• User Experience: Site speed, mobile optimization, and the quality of customer support.
• Responsible Gambling: The quality and accessibility of player protection tools.

The Scoring Algorithm

Each category is weighted based on its importance to player safety. Licensing and Security carry the highest weight; any operator without a valid UKGC license is immediately disqualified from our lists. We use a proprietary algorithm to combine these scores into the 1-10 rating you see on our BrandCards.

Continuous Monitoring

Our work doesn't end once a review is published. We monitor our top-ranked operators daily for any changes in their terms, service quality, or regulatory standing. If a casino's standards slip, their rank on Refinery Casinos will reflect that immediately.